Let’s clear a few things up
The following is a few of our most frequently asked questions. If what you’re looking for isn’t answered below, please press the Contact Us button and we will get back to you as soon as possible.
During a consultation one of our professional Colour Consultants will discuss the texture, coverage and your preferred finish. Then they’ll blend a foundation to an exact match, add toners to correct any undertones and provide your perfect shade and finished product in either a liquid foundation, concealer or highlighter.
Pretty much everything. The colour, texture, finish and coverage. Toners can be added for colour correction, various additives can be included such as sun protection, extra moisture, lightening agents, anti-ageing & luminescence ingredients to complete your perfect mix.
Can I walk in or do I need to make an appointment?
Walk-ins are welcome but we highly recommend that you book an appointment in advance. You can book by pressing the book online button in the top banner or call our store to book over the phone.
How long does a consultation take?
A typical lipstick consultation takes around 30 minutes, with our foundation consultations being around 45 mins.
what happens during a lipstick consultation?
During your lipstick appointment, you and/or your group will be paired with a Lip Lab Artist. Creating the colour usually takes about 15 minutes with an additional 10 minutes to make the lipstick.
Can I make more than one lipstick shade during a single consultation?
Yes you can. We blend several colours in front of you and you have the opportunity to make one or as many as you like.
Can I choose my lipstick or lip gloss case?
Yes, you sure can! We have a few different lipstick containers for you to choose from. For lip gloss we can supply it in either a wand or a pot.
Can I add a flavour to my Lipstick of Lip Gloss?
Yep! We have a number of flavours you can add into your creation, including strawberry, pink Champagne and citrus – just to name a few.
Can I add SPF to my lipstick or lip gloss?
Yes of course. We can add SPF to any lipstick or lip gloss so you can wear you favourite custom colour all summer long or on that weekend get away.
What happens during a foundation & concealer consultation?
What can I customise in my Foundation?
Are your products cruelty free & vegan friendly?
Yes. All of our lipstick, lip gloss & foundation products are cruelty free. All of our foundations and lipstick pigments are vegan friendly, some of our lipstick bases contain lanolin however we do have a vegan lipstick base. PLUS all are gluten free.